Delivery Information
DELIVERY AND SHIPPING
All deliveries are prepaid unless otherwise agreed explicitly
Invoices must be paid within 45 days without any equation or subtraction. The goods delivered remain the possession of the seller until all payments due, including additional cost, have been received. All expenses incurred by the seller, both legal and non-legal, to recover a payment, will be borne by the buyer. If the buyer exceeds the terms of payment, the seller is allowed to increase the amount due by 5% compared to the current rate of the ECB for the time that payment of the amount is due.
All transport costs are the responsibility of the purchaser, unless explicitly agreed otherwise.
We will use reasonable means to prepare the Order of your Products as soon as possible after the issue of your Order Confirmation. These delivery times are given only as an indication and are not guaranteed. Exceeding these deadlines shall not give rise to any compensation or deduction. Any delays do not give the right to cancel the sale, unless expressly agreed by us, neither to refuse the merchandise nor to claim damages. We release ourselves from the obligation of deliveries for all cases of force majeure, or strike of carrier and / or public services.
The weight, size and / or other special characteristics may vary the lead time for the preparation and shipping of an item in stock.
Our goods travel at the buyer's risk. We decline all responsibility in case of deterioration, losses or flights during transport.
The customs duties and any taxes to which the deliveries outside France are subjected are at your expense and fall under your full responsibility. It is your responsibility to verify and inform you of the applicable customs duties and taxes with the competent authorities of your country.
AFTER PURCHASE
With the exception of perishable products, MAKEUP FX SHOP undertakes to refund or exchange to you the defective, damaged or damaged products, or not corresponding to your order.
However, in case of deterioration, loss or theft during transport, our responsibility is under no circumstances committed.
MAKEUP FX SHOP will exchange or refund, as you choose, the Product (s). The shipping and return costs will be at our expense, except if these costs are higher than the value of returned products.
If you are a consumer and are not satisfied with any of the Products you have purchased from us, you may return the Product to us at your own expense and risk and obtain a refund of the Product returned within thirty (30) calendar days from the delivery of the Product. However, you will not be able to return a Product to us and claim a refund if the Product concerned is:
A) a product delivered sealed, having been unsealed and / or used by you.
B) a product not shown on the website and ordered from our suppliers for you.
C) a perishable product.
Any return must be the subject of a request to our customer service, reachable at the coordinates indicated in article 1.3 of the present general conditions of sale. The products returned must be in their original condition (without any alteration of the packaging) and complete (accessories, notice, etc.) in order to allow them to be sold again in new condition.
Reimbursement of the Products will only be made after we have inspected the returned material.
Such refund will be made as soon as possible, and no later than thirty (30) days following the return of the Products.
Returns are to be made to the following address:
MAKEUP FX SHOP - 42, rue Octave Dubois - 95150 TAVERNY - France
Complaints or claims concerning the goods delivered must be notified to the seller within 14 days of the invoice date. Only complaints are accepted concerning the condition or quality of the goods at the time of sale and / or the time of dispatch from the warehouse of the seller. The buyer is obliged to examine the goods before any use. The use of the products is considered as an acceptance. If the complaints are considered viable, the seller will replace the goods delivered free of charge or otherwise refund the buyer. The liability of the seller consequently to the amount of the transaction, will never exceed the amount of the invoice of the concerned merchandise.